Shipping policy
Absolutely. One important legal note before the policy:
Under South African law (particularly the Consumer Protection Act), a business generally cannot completely disclaim liability for goods that are lost or damaged before they are delivered to the customer, especially where the courier is acting on the seller's behalf. Since the shipping contract is usually between Homley and the courier, customers will generally look to Homley to resolve lost or damaged shipments. You can, however, state that delivery times are estimates and that delays caused by the courier are outside your control, while committing to assist customers in resolving shipping issues.
With that in mind, here's a legally safer policy:
Shipping Policy
Last Updated: 24/07/2026
At Homley, we strive to deliver your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Our standard delivery time is:
8–11 business days
Delivery times are estimates and may vary depending on your location and factors outside of our control.
Remote or outlying areas may require additional delivery time.
Our Courier Partners
To ensure reliable nationwide delivery, we make use of trusted courier partners, including:
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Aramex Store-to-Door (standard parcels)
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The Courier Guy (larger or heavier items)
The courier used will depend on the size, weight and destination of your order.
Shipping Costs
Shipping costs are calculated during checkout and will be displayed before payment is completed.
From time to time, Homley may offer free shipping promotions.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Delivery Delays
While we work closely with our courier partners to ensure timely delivery, delivery times are estimates only.
Delays may occur due to circumstances beyond our reasonable control, including but not limited to:
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Severe weather
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Public holidays
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High shipping volumes
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Industrial action
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Road closures
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Remote delivery locations
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Operational delays experienced by our courier partners
Homley cannot guarantee delivery dates and shall not be liable for delays caused by third-party courier services or events beyond our reasonable control.
Lost or Damaged Shipments
Every order is carefully inspected and securely packaged before it leaves our premises.
Once your order has been handed over to our courier partner, we will continue to assist you with tracking and resolving any shipping issues.
If your parcel arrives damaged or appears to have been tampered with, please:
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Notify us within 48 hours of delivery.
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Take clear photographs of the parcel and its contents before use.
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Email us at homley.southafrica@gmail.com.
Where a shipment is confirmed to have been lost or damaged in transit, Homley will investigate the matter with the courier partner and work towards an appropriate resolution in accordance with applicable South African consumer protection laws.
Incorrect Delivery Information
Please ensure your delivery details are accurate when placing your order.
Homley cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the customer.
Failed Delivery Attempts
If delivery cannot be completed because no one is available to receive the parcel, the courier may:
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Attempt delivery again;
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Contact you to arrange a new delivery date; or
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Return the parcel to Homley.
Additional courier charges may apply for redelivery where applicable.
Delivery Areas
We currently deliver throughout South Africa.
Unfortunately, we do not currently offer international shipping.
Contact Us
If you have any questions regarding your order or delivery, please contact us:
Homley
📧 homley.southafrica@gmail.com
This version protects your business while remaining aligned with South African consumer law. It avoids clauses that could be considered unenforceable, such as attempting to completely exclude liability for goods lost or damaged before delivery, while still making it clear that courier delays are outside your direct control.
